The Electronic Customer Service Representative, or what we call ECR, allows your customers to check on their order history or the status of a recent order by viewing the information on a web browser. The CSR screen pulls relevant information from the DistributionPlus ERP system. Information that your customers can see include:
- Orders from their sales history.
- Whether a recently placed order has been shipped or is still an open order.
- If there were any back ordered items on the order.
- Tracking information on orders shipped.
The CSR screen can be either part of eCommerce, or it can be a stand alone (without eCommerce) with DistributionPlus. Some benefits of CSR are:
- Your customers can access information after hours.
- It allows more productive time for your sales representatives.
- The self-service aspect of ECR makes it quick and easy for your customers to get the information that they need.
For more information on the intgerated eCommerce from CP Tech, check out these articles…