The Electronic Customer Service Representative, or what we call ECR, allows your customers to check on their order history or the status of a recent order by viewing the information on a web browser. The CSR screen pulls relevant information from the DistributionPlus ERP system. Information that your customers can see include:
- Orders from their sales history.
- Whether a recently placed order has been shipped or is still an open order.
- If there were any back ordered items on the order.
- Tracking information on orders shipped.
- Your customers can access information after hours.
- It allows more productive time for your sales representatives.
- The self-service aspect of ECR makes it quick and easy for your customers to get the information that they need.